FAQ
Each page is named for the problem as you would describe it, starts with the most common cause, and ends with what to include if you still need to open a ticket.
Find your issue
| Scenario | Read |
|---|---|
| Your funds are not showing, or you cannot trade with them | My funds are not showing in the app |
| An order was rejected, cancelled, or filled oddly | My order was rejected |
| A stop or take-profit did not do what you expected | My stop or take-profit did not work |
| An Event Contract settled against you, or voided | My Event Contract settled against me |
| You were charged something | Fees and gas |
| Your wallet or account is compromised | I got scammed or hacked |
If none of these answers it, see Get help for how to open a ticket.