Support

Common issues on dreamDEX and what to do about each. Most tickets are answered by a page in here.

The rest of the docs explain how things work. This section is for when something has gone wrong.

  • FAQ: the common problems, each named for the symptom, with the fix and what to send us if it does not work
  • Get help: how to open a ticket, what is not ours to fix, and how to tell what is really us

Before you open a ticket

Never share your seed phrase or private key. We will never ask for them, for any reason. Anyone who does is stealing from you.

Support only happens inside a ticket. Nobody from dreamDEX will move the conversation to DMs, and nobody from dreamDEX will DM you first. Get help covers how to open one and how to tell what is really us.

Next steps